The following Frequently Asked Questions explain how Au Bon Pain collects, protects and uses personal information obtained through the Au Bon Pain website and online services, including the Au Bon Pain “eClub” and stored value card, “Au Bon Card”. We remain committed to ensuring that any personal information supplied by our customers or otherwise generated by our business activities is collected and processed fairly and lawfully.
How does Au Bon Pain protect the personal information it holds?
Au Bon Pain utilizes technology as well as internal security procedures to restrict access to and disclosure of personal information within Au Bon Pain. We use firewalls to prevent outside parties from accessing our database through the Internet, while physical access is restricted to authorized personnel. With respect to payment card information and other personal information collected through Site, we use Secure Socket Layer Technology or SSL to encrypt or scramble that information during transmission. We will also actively investigate and cooperate with law enforcement agencies any allegations of abuse or violation of system or network security.
What types of personal information does Au Bon Pain collect through the Website?
Au Bon Pain uses certain information to provide products and services to its customers, and to market our offerings and services. The information may include an individual's name, email address, address, telephone number, company name, username and password (for account administration), financial account information and other payment information (that you submit to us for order processing), and additional personal information necessary for the administration of certain promotional events (for example, month and day of birth).
In certain circumstances, we may also collect financial information about customers from third parties to enable us to assess risks in granting credit terms.
Au Bon Pain's website is intended for use by individuals at least 13 years of age and Au Bon Pain does not knowingly collect information from anyone under the age of 18.
How does Au Bon Pain obtain personal information?
Au Bon Pain obtains personal information in a number of ways including from orders placed by customers and end users (whether online or by telephone, fax or email); from inquiries made by existing and potential customers, including information gathered through marketing events; from registrations on the Au Bon Pain website; and from contests we periodically conduct.
How does Au Bon Pain use the personal information it holds?
Most of Au Bon Pain's use of personal information is to provide a service to our customers, including order processing and delivery, invoicing, answering general customer inquiries, and responding to customer requests. We may also use transactional information to analyze sales and usage statistics in the interest of improving service.
Does Au Bon Pain disclose personal information obtained through the Website to third parties?
We may share information with companies that provide support services to us (such as credit card processors or website hosts) and that help us market our products and services (such as email vendors). These companies may use information about you to perform their functions on our behalf.
Does Au Bon Pain’s Website Use “Cookies”?
"Cookies" are bits of data and small files that are stored on your computer's hard drive each time it accesses a web site. This information is used to identify and store the user’s preferences. Like most web sites, our Site automatically gathers information about the areas of our Site that are visited, and how the user interacts with our Site. The data collected is anonymous and is not associated with your personal information, (except when you are you are using an area of the Site where you have entered your personal information to participate in one of our online programs). In addition to the automatic gathering of data by our Site, we may also ask you for permission to access geolocation services from your mobile device. If you grant us permission, we may be able to identify your geolocation and help to customize your experience with our Site upon your future visits. You can opt out of receiving cookies by clearing your browser and adjust it to a setting which blocks cookies. We may share the anonymous, aggregated statistics with third-parties to help us improve our Site and our interface with you.